Divi Resorts and its affiliates respect your concern about privacy. Divi operates this website and a mobile version of this website for mobile as a tool for communicating and interacting with you. We recognize that you place your trust in us, so we take care to safeguard your personal information.
What kind of personal information does Divi Resorts collect?
In using our website, you may choose to provide us with personal information such as contact details, travel preferences and birthday/anniversary dates.
Why does Divi Resorts collect and use personal information?
We may store this information and use it for marketing research and other marketing purposes by us, our affiliates and other carefully selected companies. Such marketing may include providing you with products and services that may be of interest to you. You have the right to opt-out or update your personal information at any time by writing to us at the address provided below.
What is Divi Resorts’ Digital Communication Opt-In Policy?
At Divi Resorts, we strive to enhance your vacation experience by offering convenient and seamless services. By booking a vacation with us, you agree to opt-in to our digital communication services, including SMS Messaging and Email communication.
We value your privacy and are committed to protecting your personal information. Our digital communication services adhere to strict data protection standards. Messages will only be sent to the phone number and email provided at the time of booking, and you may opt out of receiving digital communication at any time by following the instructions provided in the messages or by contacting us directly.
Does Divi Resorts share your personal information with third parties?
We only share information with third parties when necessary for business and marketing purposes such as completing a reservation, sending communications or processing payments. We do not sell, trade or rent your personal information with third parties.
Does Divi Resorts make use of social media?
We maintain a presence on social media sites such as Facebook, Instagram, X (formerly Twitter), Pinterest, TikTok, and YouTube for communication and marketing purposes. In using these sites, you may choose to provide personal information about yourself and your interests. We may use this information to enhance your browsing experience, create marketing materials or advertisements and determine user preferences. If we decide to publish user assets (such as pictures, videos or posts), we will secure your permission in writing.
From time to time, we may offer surveys, contests, sweepstakes or other promotions on our website or through social media. We may use a third-party software program, which gathers personal information provided by your contest entries or social shares. By entering a Divi Resorts contest or giveaway, you must agree to certain terms and conditions of the software program provider.
Does Divi Resorts take steps to safeguard my personal information?
We have reasonable security measures in place to protect your information. We have procedures in place to monitor, review and update our websites to ensure we meet applicable security and compliance requirements.
How can I control the personal information I provided to Divi Resorts?
If you decide that you no longer wish to receive communication, you can request that we stop contacting you by writing to us at the address below.
You may also contact us to request a copy of your personal information and request to have any inaccuracies corrected.
Divi Hotels Marketing, Inc. c/o Special Consumer Services 6320 Quadrangle Drive, Suite 210 Chapel Hill, North Carolina 27517
Does Divi Resorts have a pet policy and a service animal policy?
Guests: Divi Resorts will accept cancellations of hotel reservation up to the day of arrival when a guest's airline transportation has been interrupted due to inclement weather. Divi Resorts will not refund the guest deposit; however, the guest may apply the deposit toward a hotel stay within one year of the original date of arrival. Wholesale guests will need to contact the individual wholesaler for information.
Owners: Divi Resorts will accept cancellations of hotel and owner reservations up to the day of arrival when an owner's airline transportation has been interrupted due to inclement weather. The operating fee or deposit paid will not be refunded; however, the owner may apply the monies paid towards a future stay within one year of the original date of travel. There will be no fee charged; however, the 6-month booking window applies. Owner is responsible for any applicable difference in maintenance fees, seasonal upgrade fees, resort upgrade fees, and unit upgrade fees. If the owner fails to rebook new travel dates, all money paid will be forfeited. To avoid this, owner may choose to reserve a week and deposit with their Exchange Company thus allowing up to two years to travel. Divi Resorts recommends Divi Owners to purchase travel insurance through an outside source when reserving a week. This information does not apply to RCI Points Owners, RCI Weeks Owners, or Interval International inbounds. Please contact RCI and/or Interval International for their inclement weather policy.
